Privacy Policy - TennisPensacola.com

Privacy Statement for Tennis Pensacola:
Effective: October 6, 2008

Tennis Pensacola has created this privacy statement in order to demonstrate our firm commitment to our clients, customers and visitors (hereinafter "customer") privacy. The following discloses our information gathering and dissemination practices for the Tennis Pensacola website, known as www.tennispensacola.com.

We do not sell any customer information to any third party. Neither do we provide any individually identifiable customer information to any third party except as follows:

As part of any advertising agreement with customer. Such information disclosed will consist of things such as customer contact or product information etc.
in response to subpoenas, court orders or legal process, or if we find that your actions on our web site violate any laws or commonly acceptable website use practices;
in order to finalize a purchase, certain information (such as purchase amount) is shared with your financial institution or credit card issuer;
in the case of affiliates, purchasing groups or other referrals where some information is required by the referring party - typically, only transaction amount and date will be shared with the referrer - personal identification information is NOT typically included; however, in certain cases (such as purchasing groups) we may share some personally identifiable information (such as the customer's group membership id) with the purchasing group.
as content on discussion forum message boards and chats where customer comments are publicly available as consistent with the use of such facilities.

Should there be substantive or material change in our policies or practices related to information sharing or other aspects of this Privacy Policy, all affected individuals will be notified of the change by email and allowed the option of excluding their information prior to implementation of the change.. Such notice will contain specific instructions on how to have information excluded.

This site contains links to other sites and may be "linked to" from other sites. Tennis Pensacola is not responsible for the privacy practices or the content of any other Web site.

We use your IP address and other automatically retrieved information (such as the browser used) to help administer our Web site. IP address may also be stored with personally identifiable information and communication only to allow us to provide better customer service.

Our site may use cookies in order to provide a better site experience to our visitors: for example, cookies may be used to track your shopping cart. If cookies are not accepted, the customer may not be able to make online purchases on the website or take advantage of certain site features and services. Other cookies may be used for visitors entering from Tennis Pensacola affiliates, customer referrals or preferred customer groups. Cookies which are set and used within the Tennis Pensacola website do NOT contain specific individual identity, passwords or other confidential information. The lifetime of any Tennis Pensacola cookie depends on it's use and ranges from "session only" to 6 months.

Our site uses several html forms to allow our customers to either purchase products or services, to register or use certain site features and services, or to request information or assistance. Contact (name and email address) and financial information (credit card information), collected as part of a purchase process, is used to bill the customer for products and services, and to deliver invoices, products and services. Informational related forms merely offer our visitors a way to receive an order form, service or optional future information (such as announcements or promotions). Visitors are not required to provide such contact information if they do not wish to receive such additional or future communications. All such customer and visitor information is maintained in a secure manner.

Forums and Chat

This site allows visitors and customers to join in both forums and chats which we make available on the Tennis Pensacola website. Such postings are reviewed periodically by our staff or assigned moderators to ensure that they are fit for public consumption and we reserve the right to delete or judiciously edit any such posting or to ban any user known to make any inappropriate postings. Tennis Pensacola reserves the right to decide what constitutes "inappropriate" in all content, including forum and chat postings by anyone using our site facilaties. Please remember that any information disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. Personally identifiable information is optional (not required) when making such postings.

Security

This site has certain security measures in place to protect against loss, misuse and alteration of the information under our control. We utilize Thawte Secure Site Certificate enabling SSL encryption for your purchase information. Online servers are further protected from unauthorized electronic access by firewall technology which recognizes, reports and locks out unusual or apparently un-authorized access attempts.

Databases are regularly backed up and saved to protect against loss of information. Backup storage media and online servers are maintained in a physically secured and environmentally controlled facility with monitored physical access controlled by password, biometric and physical security measures.

Access to customer information (including backup media) by staff and contractors is controlled by both policy and electronic means. Only authorized staff have access to customer data. Individual staff members may be allowed to access only certain parts of customer information as may be required to perform their job functions. All staff or contractors with any access to customer data are under signed agreement not to misuse or disclose such information to any third party except as may be required by law or job function.

Choice/Opt-Out

This site gives users the following options for removing their information from our database so as not to receive future communications or service.

If you have signed up to receive the TennisPensacola.com weekly event reminders email, but now wish to stop receiving such email from us, you can simply visit the subscription management page and use the form there to remove your email address.

All email sent to our Opt-In mail list will contain a link (or URL) that can be used to automatically remove the receiving email address and name (if present in the database) from the mail list.

Facilities such as the forum provide online mechanisms for users to resign their membership. Members may also send us email (address below) to request assistance in resigning a forum membership.

Corrections, Updates & Removal

This site gives users and customers the following options for changing or removing information previously provided.

NOTE: All such requests related to Customer Data must contain the customer's Name, Billing address (if applicable) and email address.

You can send email to support@tennispensacola.com
You can send mail to the following postal address:
Tennis Pensacola
4660 Francisco
Pensacola, Fl. 32504
USA
You can call the following telephone number: 1-850-207-7009 Monday through Friday -10am-5pm (CST)

Contacting Us About the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact Tennis Pensacola Customer Service in several ways:

You can send email to support@tennispensacola.com
You can send mail to the following postal address:

Tennis Pensacola
4660 Francisco
Pensacola, Fl. 32504
USA
You can call the following telephone number: 1-850-207-7009 Monday through Friday -10am-5pm (CST)